privacy policy

privacy policy

Qu Money is a trading name of UKFX Holdings Limited and has its registered Office at 1st Floor, Jebsen house, Ruislip, Middlesex, HA4 7BD. Qu money is authorised with the Financial Conduct Authority to carry on electronic money activities under the Electronic Money Regulations 2011 (EMRs).no 901082.

We recognise the importance of safeguarding your personal information. This Privacy Policy sets out the basis on which any of your personal data is collected, stored, and used. We are committed to maintaining the confidentiality of your information and providing customers with the best possible service.

If you have any concerns regarding your personal data or this policy, please contact us using the details published on the front of each of our websites.

Information We Collect

You choose to give us information about yourself when you contact us or interact with one of our websites. At the point of initial contact, we confirm that you have given us consent to collect your information to address your query or transaction. Providing basic details such as your name, telephone number, and/or email address enables us to contact you if there are any queries.
If you use one of our services, we collect further information to enable us to complete your transaction. This may include (but is not limited to):

• Your full name, date of birth, nationality, residential address, and contact details
• Proof of identity and address (e.g. passport, driving licence, utility bill)
• Transaction data, including payment amounts, dates, and currency details
• IP address, device information, and website usage data
• Travel-related data, if required for due diligence purposes

If you do not provide the information we require to process a transaction, we may not be able to proceed with your order.

You may also provide us with another person’s information, depending on the service required. By doing so, you confirm that the other person has given their explicit consent for you to provide their name, contact information, and bank account details (if relevant). A message may be sent to the recipient to explain the source of their contact details.

Why We Collect Your Data and Our Lawful Basis

As an Electronic Money Institution (EMI), we are subject to legal and regulatory requirements under the Financial Services and Markets Act 2000, the Electronic Money Regulations 2011, the Money Laundering Regulations 2017, and FCA rules.

• Verify customer identity (Know Your Customer – KYC)
• Conduct anti-money laundering (AML), counter-terrorist financing (CTF), and fraud screening checks
• Monitor and process electronic money issuance and payment transactions
• Comply with regulatory reporting obligations (e.g. to the FCA, law enforcement)
• Ensure service integrity, account security, and risk management
• Communicate with you regarding your account and services

We rely on the following lawful bases under UK data protection law:

We do not rely on consent for core activities such as transactions, identity checks, or fraud prevention. Consent is only used for optional communications, such as subscribing to market updates.

How We Use and Share Your Information

Your personal data may be used internally by UKFX Holdings Ltd group companies or shared with trusted third-party providers who support the delivery and security of our services. These may include:

• Identity verification and KYC providers
• Transaction processing partners and acquiring banks
• Fraud and sanctions screening services
• Cloud hosting, infrastructure, and IT support providers (e.g. Google, Smartsupp.com)
• Regulators, law enforcement, or supervisory authorities where required by law

All third-party service providers are contractually obligated to handle your data securely and only for specified purposes in line with our instructions.

We do not sell your personal data or share it with third parties for unrelated marketing purposes.

Data Security

We have security measures in place to protect your personal information against unauthorised access, disclosure, or loss. This includes technical and organisational safeguards such as encryption, secure servers, access controls, and staff training.

When transmitting information over the internet, we do our best to protect your data. However, please note that no transmission over the internet is entirely secure.

Where applicable, you are responsible for maintaining the confidentiality of your login credentials (such as username and password) and must notify us of any suspected unauthorised access.

Children’s Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect or retain data of persons under that age. If you become aware that we have inadvertently processed such data, please contact us immediately.

Links to Other Websites

Our websites may contain links to third-party websites, partner networks, or affiliate services. These are outside of our control and not covered by this Privacy Policy. We are not responsible for the content or privacy practices of those websites. You should check the privacy policies of any external sites you visit.

Marketing Communications

If you sign up to receive our daily market report email, we will use your personal data for this purpose. You can unsubscribe at any time using the link in each email. This marketing communication is entirely separate from the data we use to provide transactional services.

Data Retention

We retain your personal data only as long as necessary to fulfil legal, regulatory, accounting, and operational requirements.

As an EMI, we are required to retain customer due diligence and transaction records for a minimum of five years after the end of our business relationship, in line with AML regulations and FCA rules. In some cases, we may retain data longer if legally required or to protect our interests in the event of a dispute.

Your Rights

Under UK data protection law, you have rights in relation to your personal data. These include:

• The right to access your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request erasure (in some circumstances)
• The right to object to or restrict processing (where applicable)
• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us via the contact details available on our website.

Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance your experience, enable key site features, and help us understand how our services are used.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login details or language) over a period of time.

Types of cookies we use include

We may also use marketing cookies, including tools such as Google Ads Remarketing, to show relevant ads to users who have visited our site before. These cookies do not identify you personally but track browsing behaviour across our site to display targeted content.