PRIVACY POLICY

UKFX Holdings Ltd is a company incorporated in England and Wales (registered number 6588494) whose Registered Office is at 1st Floor, Jebsen House, Ruislip, Middx, HA4 7BD. UKFX Holdings Ltd also trades under the name Qu Money Ltd.

UKFX Holdings Ltd is authorised by the UK Financial Conduct Authority to carry on electronic money activities under the Electronic Money Regulations 2011 (EMRs)ref 901082. We are also a registered money service business with H.M Revenue & Customs no.12305659.

We the above, recognise the importance of safeguarding your personal information. This Privacy Policy sets out the basis on which any of your information is collected, stored and used. We are committed to maintaining the confidentiality of your information and to provide customers with the best possible service.

If you have any concerns regarding your information, please contact us. Our contact details are published on the front of each of our websites. You choose to give us information about yourself when you contact us or interact with one of our websites. At the point of initial contact, we confirm that you give us consent to collect your information for the purpose of dealing with your query or transaction. Having your basic details such as name, telephone number and/or email address will help us contact you should there be any queries regarding your interaction with us.

If you use one of our services, we collect further information from you that enables us to complete your transaction. Such information may include but not be limited to, your name, date of birth, address, e-mail, form(s) of identification (e.g. passport or driving license) and the information contained within those forms of identification, telephone numbers, credit or debit card information, other payment details, such as your bank account information, as required by us in order that we may complete your transaction and provide you with payment choices. We may also require future travel dates and destinations. If you do not provide the information we require to process a transaction, we may not be able to proceed with your order.

You may provide us with another person’s information depending upon the service required. By providing the other person’s information you are confirming that they have given their explicit consent for you to provide their name, email, address and bank account details (if you are asking us to transfer money to them). A message may be sent to the other person using the contact details provided by you and this message will make reference to your name and explain to the recipient that you were the source of his/her contact details.

We have a number of security measures in place to protect your information against unauthorised access. When transmitting information over the internet, we endeavour to protect your information. Please note that we cannot guarantee the security of any information that you transfer over the internet to us.

As part of using our website, you may be asked to set up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out when logged on using your name and password. You are responsible for ensuring the security of the passwords that you set. Our terms and conditions state that no person under the age of 18 may use our services. As such, we do not knowingly hold any data of persons under that age. If you are aware of any such infraction, please contact us immediately.

Our websites may contain links to and from the websites of our other companies, selected partner networks, and affiliates, including websites that are outside of our control and are not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. Please note that these other sites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies.

We may share the information we hold about you between other members of the UKFX Holdings Ltd group of companies and Travel FX Ltd but will not share that data outside the group other than to complete your transaction. We do not share your information with companies, organisations or individuals outside of the stated group for marketing purposes nor do we sell your information. We have centralised systems across the group to ensure we provide you with the best service and to ensure the efficiencies of our operation.

We will at certain times, explicitly offer to send you our daily market report email. This request is separate from the data we use to complete any transaction with you and can be cancelled at any time by using the unsubscribe link contained within any of the emails we may send.

We are registered with the UK’s Financial Conduct Authority (FCA), as such, we are required by law to retain your information for as long as is necessary for us to meet our legal obligations.