FREQUENTLY ASKED
QUESTIONS

Personal accounts

FAQ-personal

HOW CAN WE HELP?

Do you have a question about Qu Money?

It’s possible that it’s been asked before. We have compiled this list of frequently asked questions that may answer.

Absolutely, our team of experts is here to help you. Call us on 02071 832 790 during office hours. Alternatively, you can complete our contact form and we will be in touch shortly.

Absolutely, our team of experts is here to help you. Call us on 02071 832 790 during office hours. Alternatively, you can complete our contact form and we will be in touch shortly.

Yes, we can, and will be happy to help.

To contact us you can call us on (44)2071 832 790 Alternatively, you can complete our contact form and we will be in touch shortly.

There are no charges for using our FX services

The Interbank is the market rate benchmark against which buy and sell rates are set.

We can offer most currencies for transactions.

Yes, As a Qu Money customer you will be able to do this and access a host of other features as well,

A Spot trade is a contract purchased by you for settlement within a short and specified time frame.

A Forward is a contract for you to buy your currency at a specified future date with the exchange rate fixed and guaranteed.

You would choose a limit order when you are targetting a specific exchange rate rather than a settlement date. When the exchange rate is met the order is automatically filled as a Spot contract

Once you are registered you can sign in using the “Sign in” button at the top of the page, or click here.

Just your usual personal, and contact information.

Qu Money is a brand name of UKFX Holdings Ltd authorised with the Financial Conduct Authority to carry on electronic money activities under the Electronic Money Regulations 2011 (EMRs).no 901082.

Your Account Manager will always nominate a Deputy who will be aware of you and your needs so we can act seamlessly for you should your usual contact be unavailable.

You can use the services of your own bank. Alternatively, for smaller transactions, an accepted debit or credit can be used.

Aside from being a regulated firm, we hold all client funds in what is known as “safeguarded accounts”. These accounts do not form part of the company’s assets at our bankers and are safe from creditors.

FAQ DIDN'T ANSWER YOUR QUESTION?

If you’re an existing customer, you can contact your own dedicated dealer via their direct line during business hours. Alternatively, contact us through our contact form.

New to Qu Money?

Get in touch with our team to see how we can help you.

ARE YOU NEW TO QU?

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Set up an account here, its simple.